Rate the County’s services with quick, online survey

The County wants you to report on how it’s doing keeping you informed and serving your needs.
The Corporation of the County of Prince Edward is requesting public input to guide the creation of a Customer Service Strategy being implemented across the corporation in 2013.
“The Customer Service Strategy will help shape the future of the County and contribute to the creation of a streamlined and sustainable municipality with effective customer service delivery,” said CAO Merlin J. Dewing.
The County is asking the public to complete an online survey to evaluate existing customer service as well as identify areas for improvement.
The Customer Service Survey will also assess existing County communications practices to understand how the public currently receives information about County services.
Dewing says the information will help ensure the most effective communications channels are being used to keep County residents and visitors informed about available services, service changes or interruptions, special events, and Municipal emergencies.
“Assessing and improving customer service both internally and externally is a fundamental component of our corporate realignment process. Understanding our customer’s service delivery needs is essential to identify where improvements can and should be made. The information gathered through this survey will help us evaluate and improve the customer service we are offering while supporting our goal of meeting the service needs of our ratepayers, residents and guests in a positive and proactive manner.”
The Prince Edward County Customer Service Survey can be completed online by visiting: https://www.surveymonkey.com/s/PEC2012
Hard copy surveys are available at the lobbies of the Edward Building, Shire Hall, and all County libraries. Both online and hard copy surveys must be submitted to the Clerk’s Office by July 13, 2012.
“Improving customer service is a Council priority for 2012-2013” says Mayor Peter Mertens. “While we are proud of the services the County provides, we are striving to demonstrate value for every dollar. This survey will solicit valuable public input to identify where improvements are needed to show that value to our customers. I strongly encourage citizens to complete this survey to provide the Corporation with the information required to make meaningful changes to how our services are delivered.”