Quinte Health ‘Code Grey’ resolved

UPDATE JULY 30 4 p.m.:  The Code Grey computer system outage at Quinte Health’s four hospitals which impacted its systems for the past two days, has been resolved as of late Wednesday afternoon.

Appointments affected by the outage are now being rescheduled and the booking team is contacting patients to reschedule all diagnostic imaging appointments that were cancelled over the past two days. People impacted by a cancelled appointment, can expect to hear from the booking team shortly.

Quinte Health states just one surgery was cancelled due to the system failure, and that procedure has been rebooked.

“I am incredibly proud of the teamwork and resilience shown by everyone at Quinte Health,” said Stacey Daub, President and CEO. “Each team member, from IT to our clinical and non-clinical staff, stepped up in ways that truly reflect our commitment to patient care. Their adaptability, dedication, and problem-solving have been nothing short of inspiring. This is the heart of who we are as an organization—stronger together, supporting one another and continuing to deliver care to our community.”

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UPDATE JULY 29 9 p.m.: Quinte Health reports its “Code Grey” continues as the computer hardware failure has not been resolved.

“As a result, some non-emergency procedures planned for Wednesday, July 30 will need to be rescheduled. Our team is contacting affected patients directly. If you do not hear from us, please proceed with your procudure3 as scheduled.”

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Quinte Health reports it is experiencing a ‘Code Grey’ due to a hard drive failure, meaning its computer system is down and the hospitals have reverted to paper-based procedures.

It is anticipated the computer systems will be down until late afternoon Tuesday, July 29, or early evening.

Quinte Health is four hospitals – Belleville General, North Hastings, Trenton Memorial and Prince Edward County Memorial.

“We are cancelling some non-emergency procedures including outpatient diagnostic imaging (e.g. X-Ray, CT, MRI) and elective surgeries for the day. Our team is making every effort to contact patients impacted directly. If you don’t hear from our team, please come for your procedure as scheduled.”

The public is to expect other services, including emergency departments, to be slower than usual.

“We ask for patience and understanding as we work to get our systems back up.”