Help with your phone, and other tech is free of charge

Have you ever been frustrated that the text on your cell phone is too small to read? Wondered why an app you haven’t used in months keeps making your phone ding with notifications you don’t care about? Felt annoyed with spam texts or emails?

You’re not alone and the library is here to help.

Technology can help make our lives easier, but it can also be a challenge, and that’s where your library comes in. Tech help has been a core service at the public library for decades. In the early 2000s, we taught people how to type, what a mouse is, and how to set up basic email addresses. Since then, we’ve helped with every type of tech question imaginable – from using technology to increase accessibility to setting up a small business, and beyond.

Library staff don’t always know every detail about every device, but we’re experienced at finding information and use those skills to help you. Sometimes solving a problem is really more about knowing the vocabulary to do a strong Google search.

The library also has technology you can use. “Borrow the Internet” is one very popular example. It’s a small device that creates a WIFI network, so you can get online when you are away from home or other WIFI zones (like the public library). It’s easy to use and works most places – as long as there is a cell phone signal. You can request this device at any branch of the library and we’ll place you on hold for it, just like we do for library books. When it arrives, you have a one week loan period.

You can also borrow C-Pens, which are pen-sized scanners. If you have difficulty reading printed text, the C-Pen can “read” the text and say it aloud to you. In addition to being used by people with print disabilities, they’re also used by people learning English, people with dyslexia and more. If you’re interested in trying one out, ask at any branch of the library.

Have you ever heard of a CO2 monitor? Unlike a carbon monoxide detector that you might use at home, a CO2 monitor can be used to measure indoor air quality. As the Toronto Public Library explains on their website, “Knowing the CO2 levels can help you take steps to improve ventilation and lower the risk of airborne infections. Poor ventilation has been shown to cause symptoms such as tiredness and headaches.” You can borrow one from us, too. Just ask at any branch of the library.

If you’re interested in learning more about your own devices, the internet, emerging technologies, or have other tech questions, book your free appointment by calling (613) 476-5962.

Click here to view past library information columns